Our Commitment to Privacy

At Emulsion Sérigraphie, we place great importance on the protection of your personal data. This privacy policy explains how we collect, use, share, and protect your information when you use our online store.

Acceptance of Terms

By using our site, you accept the practices described in this policy. We encourage you to read this document carefully to understand our privacy practices.

We collect various types of information when you use our online store, including:

Personal Information

• Name and address
• Email address and phone number
• Order history

Browsing Information

• IP address
• Browser type
• Pages visited
• Time spent on the site

Order Information

• Purchase history
• Products viewed
• Shopping preferences

Payment Information

Important: We do not store any payment information (credit card numbers, banking information, etc.) on our servers. All payment transactions are processed securely by Stripe, our payment processing partner. We only retain the success status of the transaction to ensure proper order tracking.

This information helps us provide you with a better, more personalized shopping experience and improve our services.

We use your information for the following purposes:

• Processing and delivering your orders
• Communicating with you about your account or purchases
• Improving our website and your shopping experience
• Sending you marketing information if you have given your consent
• Preventing fraud and ensuring the security of our site

We process your data with care and only for the purposes outlined in this policy.

Our Commitment

We do not sell your personal information to third parties.

Sharing with Partners

We may share your information with:

• Our service partners (payment processing, delivery, etc.)
• Legal authorities if required by law
• Audla Inc., our technology partner that manages our online platform

Any third parties with whom we share your information are contractually obligated to protect your data in accordance with applicable laws and our policies.

Security Measures

We implement technical and organizational security measures to protect your data against unauthorized access, loss, or destruction.

Payment Security

All payment transactions are processed securely by Stripe, our PCI DSS certified payment processing partner. We do not store any sensitive payment information on our servers. Stripe uses bank-level security protocols to protect your payment information.

Data Retention

We retain your data only as long as necessary for the purposes described in this policy or to comply with our legal obligations.

In accordance with data protection laws, you have the right to:

• Access your personal data
• Rectify your data if it is inaccurate
• Request deletion of your data
• Object to the processing of your data
• Withdraw your consent at any time

To exercise these rights, please contact us using the contact information provided at the end of this policy.

Our Commitment to Law 25

As a Quebec-based company, we fully comply with Law 25 (An Act to modernize legislative provisions regarding the protection of personal information in the private sector), which strengthens personal information protection in Quebec.

Specific Rights Granted by Law 25

In addition to the rights mentioned above, Law 25 grants you additional rights:

• Right to data portability: You can request that your personal information be transmitted to another organization in a structured, commonly used technological format
• Right to information: We inform you clearly and transparently about our data collection and usage practices
• Right to withdraw consent: You can withdraw your consent at any time without prejudice
• Right to cease dissemination: If your personal information is disseminated on the Internet, you can request that such dissemination cease

Enhanced Protection Measures

In accordance with Law 25, we have implemented:

• Technical and organizational security measures appropriate to the degree of sensitivity of the information
• A confidentiality incident registry
• Clear and explicit consent mechanisms
• An accessible and understandable privacy policy

Incident Notification

In the event of a confidentiality incident likely to cause serious harm, we commit to:

• Notifying the Commission d'accès à l'information du Québec
• Notifying affected individuals
• Documenting the incident and measures taken

Contact for Law 25 Questions

For any questions regarding our Law 25 compliance practices, you can contact us using the contact information provided at the end of this policy or directly at privacy@shop-emulsion.com.

What Are Cookies?

Our site uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our site
• Personalize your experience

Managing Cookies

You can modify your browser settings to refuse cookies, but this may affect certain features of our site. Most browsers allow you to:

• View your cookies
• Delete specific cookies
• Block cookies from particular sites
• Block third-party cookies
• Clear all cookies when you close your browser
• Use private or incognito browsing mode

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make significant changes to this policy, we will:

• Post a notice on our website
• Update the "last updated" date at the top of this policy
• In some cases, notify you directly via email

We encourage you to regularly review this page to stay informed about our privacy practices.

If you have questions about this privacy policy or how we handle your data, please contact us:

• By email: privacy@shop-emulsion.com
• By phone: 450 371-6673
• By mail: 289 rue Grande-île, Salaberry-de-Valleyfield, Qc, J6S 3N3

For specific questions regarding data processing by our platform, you can also contact Audla Inc. at support@audla.ca or 4265 Rue de Richelieu, Montréal, QC H4C 1A1, Canada.

We are committed to addressing your concerns and will respond to your inquiries as promptly as possible.